This policy explains cancellations and refunds at Vaniqo, operated by Manya Sharma, a sole proprietor trading as Vaniqo (GSTIN 09OBUPS7236H1ZH). You buy everything on Vaniqo directly from us. This policy applies alongside any rights you have under the law where you live — see If you are in the EU or UK below.
Free script trainer
The Devanagari script trainer is free — there is no payment and nothing to cancel.
Subscriptions (Basic & Plus)
- You can cancel anytime from your account. Your plan stays active until the end of the current billing period and does not renew after that — you are not charged again.
- The fee for the current period is non-refundable, and we do not refund the unused part of a period, unless the law where you live requires it.
- Once a plan has ended you can subscribe again at any time.
Tutor lesson packages
A tutor package is a monthly plan that gives you a set number of 1-on-1 lessons with a tutor each month and renews automatically until you cancel. It requires an active Plus subscription.
- Cancellingstops the package renewing. You keep the lessons you already have for the current month, and you are not charged for the next month. Cancel anytime from the tutor's page or your account.
- Refund of a month:a month's package can be refunded in full only if, in that month, you have not booked or taken any lesson and have not used the free bonus trialthat came with it. Once a lesson is booked or taken (or the bonus trial is used) that month's package is no longer cash-refundable.
- Switch tutors instead:rather than a refund, you can move a package's unused value to a different tutor. It buys lessons at that tutor's price (valid 30 days; these do not auto-renew), and any small leftover is kept as Vaniqo credit toward lessons with that tutor, which we will refund to you on request.
- Refund requests are reviewed and confirmed by us— we check eligibility and email you once it's processed.
Trial lessons
- A paid trial can be refunded in full as long as you have not yet booked a time for it, within 30 days of purchase.
- A free bonus trial(included with a package) is a free lesson — there is nothing to refund, and using it means that month's package is no longer cash-refundable (see above).
Class packs (one-time class credits)
- A one-time class pack can be refunded in full within 30 days of purchase, provided you still hold all of its classes (you have not used any).
- Once you have used or attended any class from a pack, that pack is no longer refundable.
Rescheduling & cancelling a live lesson
A live one-to-one lesson uses one class, and your tutor reserves that time for you alone.
- More than 14 hours before the start: you can reschedule, or cancel and have the class returned to your balance. Both are free and unlimited.
- Within 14 hours of the start:the lesson can no longer be moved, and cancelling uses the class — the tutor has set that time aside and can no longer fill it. Please still let us know if you can't attend.
- If your tutor cancels, at any notice, your class is always returned.
- If your tutor doesn't attend a lesson you attended, tell us and we will return the class. Every lesson keeps a timestamped record of who joined and when, which we use to settle disagreements.
If you are in the EU or UK
If you are a consumer in the EU or UK, you have a statutory 14-day right to cancel a purchase made online, in addition to everything above.
- When you buy, you ask us to start straight away so you can begin learning. If you then cancel within 14 days, we refund your payment less a proportionate amount for any lessons you have already taken in that time.
- For instantly-available digital content (self-serve lessons, decks and audio), you agree that access begins immediately and that your 14-day right ends once you have started using it.
- These statutory rights always apply where the law gives them to you, even where a rule above is stricter.
Charged in error
If you were charged in error, charged twice, or could not access what you paid for, contact us within a reasonable time and we'll make it right with a full or pro-rata refund as appropriate.
How refunds are made
- Approved refunds are issued to your original payment method through Razorpay, our payment provider, and typically appear within 5–7 business days.
- Refunds are made in the currency you were charged; we are not responsible for exchange-rate differences or your bank's fees.
- If you have a concern about a charge, please contact us first — opening a bank chargeback or dispute may result in immediate loss of access while the case is reviewed.
How to request
Email support@vaniqo.in from your account email, with your name and the date of the charge. We aim to respond within 3 business days. Our Grievance Officer is Manya Sharma, Uttar Pradesh - 245101, India — see our Terms for full contact details.